conditions d'utilisation

General Terms and Conditions

1. Scope of Application

The following General Terms and Conditions (GTC) apply to all orders placed via our online shop by consumers and entrepreneurs.

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession. An entrepreneur is a natural or legal person or a partnership with legal capacity that acts in the exercise of its trade, business, or profession when entering into a legal transaction.

In dealings with entrepreneurs, these GTC also apply to future business relationships without the need for us to refer to them again. If the entrepreneur uses conflicting or supplementary General Terms and Conditions, their validity is hereby objected to; they shall only become part of the contract if we have expressly agreed to them.

2. Contracting Parties, Conclusion of Contract

The purchase contract is concluded with TÄSLER - Industrieverpackungen (Rainer Täsler).

The presentation of products in the online shop does not constitute a legally binding offer, but rather a non-binding online catalog. You may initially place our products in the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction aids provided and explained for this purpose during the ordering process. By clicking the order button, you place a binding order for the goods contained in the shopping cart. Confirmation of receipt of your order is sent via email immediately after the order is submitted and does not yet constitute acceptance of the contract. We may accept your order by sending a declaration of acceptance in a separate email or by delivering the goods within 2 days.

A binding contract may also be concluded beforehand as follows:

If you have selected the payment method PayPal, the contract is concluded at the time you confirm the payment instruction to PayPal.

The language available for the conclusion of the contract is German. We store the contract text and send you the order details and our General Terms and Conditions (GTC) via email. You can also view and download the GTC here on this page at any time. You can view your past orders in the customer login area.

3. Delivery Terms

Shipping costs are added to the stated product prices. Details regarding the shipping costs can be found in the product listings.

You generally have the option to collect your order from TÄSLER-IVP, Letter Berg 102, 48653 Coesfeld-Lette, Germany, during the following business hours: Mon – Thu, 8:00 a.m. – 10:00 a.m.

4. Payment

The following payment methods are available in our shop:

PayPal

You pay the invoice amount via the online provider PayPal. You generally need to be registered with them (or register during the process), authenticate yourself with your login details, and confirm the payment instruction to us. Further information is provided during the ordering process.

If you select PayPal or PayPal Express, an additional fee of 0% of the purchase price applies.

Payment on Invoice

Payment is due 14 days after receipt of the invoice via email.

Cash Payment upon Collection

You can pay for your goods in cash or by card upon collection.

In all cases, you will of course receive an invoice showing the VAT.

5. Right of Withdrawal

Consumers are entitled to the statutory right of withdrawal as described in the cancellation policy. No voluntary right of withdrawal is granted to business customers.

6. Retention of Title

The goods remain our property until full payment has been made.

For business customers, the following additional provision applies: We reserve ownership of the goods until all claims arising from an ongoing business relationship have been settled in full. You may resell the goods subject to retention of title in the ordinary course of business; You hereby assign to us in advance, up to the amount of the invoice, all claims arising from such resale—regardless of whether the goods subject to retention of title have been combined or mixed with a new item—and we accept this assignment. You remain authorized to collect the claims; however, we reserve the right to collect the claims ourselves should you fail to meet your payment obligations.

7. Transport damage

If goods are delivered with obvious transport damage, please report such defects to the delivery agent as soon as possible and contact us immediately. Failure to make a complaint or contact us has no consequences for your statutory claims or their enforcement, particularly your warranty rights. However, doing so helps us assert our own claims against the carrier or transport insurer.

8. Warranty and guarantees

Statutory provisions apply.statutory liability for defects. Information regarding any applicable additional warranties and their specific terms can be found on the respective product page and on dedicated information pages within the shop.

a) The warranty excludes: 

- Seals/gaskets

- Products subject to wear and tear resulting from use or other causes.

- Frost damage and damage caused by the improper use of chemicals.

b) Furthermore, we assume no warranty for:

- Product defects resulting from incorrect operation, failure to follow operating instructions, use contrary to intended purpose, improper use, overloading, or lack of maintenance and care,

- Damage to or defects in the product arising from the use of third-party parts that are not original manufacturer parts,

- Products on which unauthorized repair attempts have been made,

- Products exhibiting minor deviations from the specified condition that do not materially affect the product's value or suitability for use.

c) For all defects recognized under the warranty, remedy shall be provided—at our discretion—by repairing the defective product free of charge or by replacing it with a technically sound product. Replaced parts or products become the property of TÄSLER - Industrieverpackungen.

d) Warranty claims must be asserted within the warranty period. The return of products must be coordinated with us; we will either arrange for collection or send a prepaid return label (Germany only). The customer bears the full cost of returns from outside Germany. The original invoice or a copy thereof must be enclosed with the return as proof of warranty. Returns sent with postage due will not be accepted.

e) If the goods must be shipped to an address outside Germany following the provision of warranty service, the customer bears the cost of the return shipment. f) This warranty does not give rise to any claims other than the right to have product defects remedied as specified in these warranty terms.

g) If the product is repaired during the warranty period, the warranty period is neither extended nor restarted; instead, it expires at the end of the agreed two-year term.

h) The right to claim under the warranty belongs solely to the original purchaser and lapses if the original customer resells the product. The warranty is non-transferable.

9. Online Dispute Resolution

Online dispute resolution pursuant to Art. 14 (1) of the ODR Regulation:

HAS BEEN OFFICIALLY DISCONTINUED

10. Final Provisions

If you are a business owner, German law applies, excluding the UN Sales Convention (CISG).

If you are a merchant (*Kaufmann*) within the meaning of the German Commercial Code (HGB), a legal entity under public law, or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between us and you shall be our place of business.

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Additional conditions for RETURNS by COMMERCIAL CUSTOMERS

You are welcome to return items ordered in error.

Simply send them back to the following address:

TÄSLER IVP / Dept. Returns / Letter Berg 102 / 48653 Coesfeld-Lette

HOWEVER, please note the following additional regulations,

as commercial customers do not have a right of withdrawal...

You bear the shipping costs for the initial delivery.  

You bear the shipping costs for the return shipment.

For accessories, we charge a flat-rate handling fee

of €15.00 (net) per returned package to cover processing costs.

For IBCs and drums (shipped as general cargo via freight forwarder), we charge a handling fee

based on time spent (€60.00/hour, equivalent to €1.00 per minute).

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